Sheroes Store primarily operates as an online shopping platform. We also participate in exhibitions, pop-ups, and community events across India, where customers can explore our products in person.

We offer shipping services for orders placed through our online store. Shipping charges, where applicable, are calculated at checkout based on your order and delivery location. The available shipping options and applicable charges will be displayed before you complete your purchase.

Yes. Once your order has been shipped, tracking details will be shared with you when available. You can use the tracking information to follow the status of your shipment.

If you need assistance with your order, please contact us at sheroesstore@chhanv.org.

International shipping availability may vary depending on the destination and product. Any applicable shipping charges, customs duties, taxes, or import restrictions may depend on the destination country and are the customer's responsibility unless stated otherwise.

Delivery time depends on your location, product availability, and the shipping service used. The estimated delivery timeline will be communicated with your order/shipping details.

Please note that delivery may take longer during weekends, holidays, or periods of high order volume.

Free shipping may be available during selected promotions or special offers. Any applicable free-shipping offer and its terms will be clearly mentioned on the website at the time of the promotion.

If your order has not yet been shipped, we may be able to update the shipping address. Please contact us as soon as possible with your order number and the correct address.

Once an order has been shipped, we may not be able to change the delivery address.

For assistance, email us at sheroesstore@chhanv.org.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us with your order details. We will check the shipment status with the relevant shipping partner and assist you with the next steps.

You can reach our order support team at sheroesstore@chhanv.org, Monday to Saturday, 10 AM–6 PM.